FAQ - General
Is there a retail store in my area that stocks Quansol Mitre System?
How do I become a Quansol Mitre System stockist?
Can I contact you if I have a question or would like a special quote?
Do you offer discounts on corporate or bulk orders?
Is there a minimum or maximum order?
What are my payment options?
Will I get an order confirmation?
How long should I allow for delivery?
Do I have to pay Freight?
Can I track my delivery?
What if my order hasn't arrived?
What if my order arrives damaged?
What if the product is not what I expected?
How long will it take to receive a refund from returned products?
How safe is shopping on quansol.com?
Is there a retail store in my area that stocks Quansol Mitre System?
Quansol retailers are growing every day. Click here for the latest list of stockists.
• If your local store does not yet stock the Quansol, please email us with the store details and we will do our best to have them stock it for you.
How do I become a Quansol Mitre System stockist?
We welcome any enquiries from retailers and distributors in all industries. Please contact us with your details via our ‘Become a Retailer or Distributor' enquiry form.
Can I contact you if I have a question or would like a special quote?
Yes please feel free to contact us about questions you might have.
Do you offer discounts on corporate or bulk orders?
Yes we do, please contact us directly to discuss.
Is there a minimum or maximum order?
For all general customer purchases there is no minimum or maximum order quantity. However, for retails and distributors some conditions may apply depending on individual terms, please contact us to discuss.
What are my payment options?
General customer purchases are by credit card. We currently accept Visa, MasterCard and American Express. Retailer and Distributor accounts will be set up as required on an individual terms basis.
Will I get an order confirmation?
We will send you a confirmation email detailing the exact order received shortly after your order is placed.
How long should I allow for delivery?
Delivery will be between 3 - 10 days depending on where in the world you are. See our Delivery Details.
Do I have to pay Freight?
No! Quansol offer to deliver your products FREE via the New Zealand Post International Air Service, or within New Zealand via the New Zealand distributors, Quantum Group. Should you wish for an even faster service, we will provide a courier at your cost. Please contact us for a quote. An optional Track and Trace (online tracking) service is available for a NZ$15.00 charge. For further details, see our Delivery Details.
Can I track my delivery?
We do off the optional New Zealand Post International Air Mail Track and Trace service at a cost of NZ$15.00. Please note that deliveries using this service are required to weigh a minimum of 2kg. For further details see our Delivery Details.
What if my order hasn't arrived?
If the expected delivery time frame has lapsed, please feel free to contact us at info@quansol.com and we will investigate this for you.
What if my order arrives damaged?
Quansol offers a 12 month manufacturers warranty for any products purchased (warranty details) . Simply return the product to the nearest stockist with proof of purchase, and completed Warranty Registration. This can be done either in person or by prepaid freight. Provide a description of the problem and be sure to give your return address. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
What if the product is not what I expected?
Quansol will refund any purchases provided the product you wish to return is in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. Simply return the product to the nearest stockist with proof of purchase. This can be done either in person or by prepaid freight.
How long will it take to receive a refund from returned products?
The product you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. We will refund the price of the item to the purchaser as soon as it is received by us. This will usually reach that account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
How safe is shopping on quansol.com?
We realise how important it is to securely store any information that you provide. Quansol.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
