Terms & Conditions
Privacy
Orders & Payments
Security
Security Code
Product Availability
Use of Cookies
Taxes & Customs Duties
Title & Risk
Cancellation & Product Returns
Warranties
Limitation of Liability
Routine Security Checks
Quan Solutions Limited (trading as ‘Quansol') owns and operates this site.
1. Acceptance of Terms
When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.
We do not pass on any of your information to anyone else. We will use your personal information only for the purpose you gave it to us. From time to time we may send you product information (including special offers) in the mail or by email. If at any time in the future you wish to remove your name from our customer list you need only to ask. As required by the Privacy Act 1993 you may also check and correct the accuracy of personal details at any time. To do so please contact us on (06) 357 9614, or fill out this form.
We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners.
When you purchase from Quansol we will contact you via email to confirm delivery. We may also contact you via email or phone if we experience any problems with processing your order.
Quansol may be required by legal process to identify any individual who might attempt to use this site for fraudulent or criminal activities.
Products may be ordered by following the instructions on the browse products page of this site.
You must pay by credit card. Your credit card details are delivered immediately to a secure ecommerce server and our bank immediately debits your card for the cost of the items ordered and any applicable delivery charges. If Quansol is unable to deliver any items, your card will be credited with the full cost and delivery charge for that item debited when the order was placed.
Accepted credit cards are: Visa, MasterCard and American Express.
The price advertised might not be the same price charged to the credit card account due to exchange rate
fluctuations. This means that because we are based in New Zealand we have to convert your purchase to
New Zealand dollars at the exchange rate on the day it is processed.
Quansol will provide you with the most secure shopping technology available to us. When you use your credit card on our website, we do not save that information - it is passed directly to the bank through a secure server that uses Secure Sockets Layer software (SSL) to encrypt the information that you enter. This technology is designed to prevent any unauthorised viewing and downloading of your order information.
We also use the security number on your credit card to ensure the person shopping is in possession of the correct card.
The CSC (Card Security Code) is a 3 or 4 digit number that appears on your credit card, but is not part of your credit card number. The CSC is also known as the Card Verification Code (CVC) by Visa, Card Validation Code (CVV) by MasterCard, or Card Identification Number (CID) by American Express. The CSC is an extra security feature of your credit card. It is not contained in the magnetic stripe information, nor does it appear on sales receipts or billing statements - you must have the card in your possession in order to use this code. Card security codes are not raised (they are only printed), so they are not scanned into standard credit card readers. In theory, these numbers are only visible to you. When you give your card security code to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder.
Visa / Mastercard
In the signature box on the back of your card you should see a 16-digit credit card number followed by a special 3 digit code that is non-embossed. This 3 digit code is your CSC. In some cases you may see the last 4 digits of your card number with the additional 3 digit security code following.
American Express
The card security code for your American Express card is a four-digit card identification number located on the front of your credit card, to the right of, and above your main credit card number.
Product may be added to or removed from the site from time to time. From time to time products described on the site may not be available. While Quansol does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.
Some pages on this site use "cookies" which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customisation the next time you visit us. You should note that cookies cannot read data on your hard drive. Your Web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you do not accept cookies, some pages may not function fully and you may not be able to access certain information on the site.
Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from Quansol's charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.
Customs Sticker
Quansol is required by law to declare an accurate monetary value on all non-New Zealand shipments. We are unable to honour any requests to suppress the value of an order on the customs sticker.
GST
A Goods Service Tax (GST) may be applied to certain items shipped to a New Zealand destination. The total GST charges (if any) will be calculated for you before you place your order.
Your order is not binding until accepted by Quan Solutions Limited.
Goods are at our risk until delivered to you, or in the case of an offshore address, until delivered to your shipping agent.
We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case you will not incur any extra delivery cost.
10. Cancellation and Product Return
You may cancel this order without charge at any time up to the despatch of goods to your address. Any charge to your credit card will be credited.
You may cancel this order if the goods have already been despatched, but not received at your address and Quansol will credit your credit card for a sum equal to the cost of the product excluding handling and delivery costs.
*You may return goods because you have changed your mind and do not wish to purchase the goods:
You must return the goods to Quansol in their original condition and packaging and they must be received by us within 30 days of delivery. Quansol will credit your credit card for a sum equal to the cost of the product excluding handling and delivery costs.
* You may return the goods if they are faulty or damaged, or where the goods delivered are not those you ordered:
You must return the goods to Quansol in their original condition and packaging and they must be received by us within 30 days of delivery. You may chose to have the goods replaced without further charge, or your credit card will be credited with the cost of the goods including the cost of handling and delivery.
All goods returned must be in original condition and packaging and include all accessories and the invoice or delivery docket. All goods except faulty goods must be unopened.
Quansol gives no express guarantees unless they are in writing. Unless the goods are acquired for business purposes, Quansol will repair or replace any goods which fail to comply with any guarantee contained in the Consumer Guarantees Act 1993. Nothing on this site is to be construed as a recommendation to use any particular product.
Quansol is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use, or the inability to use, the material on this site. This includes but is not limited to the loss of data or loss of profit, even if Quansol was advised of the possibility of such damages.
Quansol reserves the right to contact the purchaser of an order to confirm the validity of delivery details supplied and we will perform security checks on any orders that raise the following alerts:
- Orders for goods over $400 in value or
- Orders where the delivery address seems inaccurate or
- Orders where the purchaser details supplied appear false or
- Orders where the collection of products purchased triggers an alert.
Quansol reserves the right to cancel and refund any order that appears to be fraudulent.
